Important Information
Policies
Copyrighted Designs
Drop’d does not recreate copyrighted characters, logos, trademarks, branded artwork, or another nail artist’s work exactly.
Requests involving protected content may be declined, simplified, or reinterpreted into an original design.
Changes and Revisions
Changes must be requested before the final invoice is paid. Requests submitted after payment or after production begins may not be accepted.
Drop’d Directions does not include digital design proofs or unlimited revisions. Minor creative adjustments may be made during production to maintain quality and create a cohesive set.
Every set is hand-painted and made individually. Small variations in color, pattern placement, linework, charms, and embellishments are normal and make each set unique. Colors may also appear slightly different depending on lighting and screen settings.
Processing Time
Custom orders may take up to 14 business days to create after the final invoice has been paid.
Business days do not include weekends, holidays, or shipping time. Delays caused by incomplete forms, unpaid invoices, or missing information are not included in the processing estimate.
Sizing
Customers are responsible for submitting accurate nail sizes and selecting the correct shape and length.
Drop’d is not responsible for fit issues caused by incorrect measurements or sizing selections. Replacement nails may require an additional fee.
Final Sale
All Drop’d Directions orders are personalized and made to order. Therefore:
- Deposits are nonrefundable.
- Custom orders (including Drop’d Directions Custom Nail Sets) are final sale.
- Cancellations are not accepted once production begins.
- Returns and exchanges are not accepted for preference changes, sizing errors, or normal handmade variations.
Orders that arrive damaged or contain an incorrect item must be reported within the timeframe listed in the store’s full refund and replacement policy.